Retailing

January 2020 Retail Strategies

To Tell the Truth

“You can fool all the people some of the time and some people all the time, but you cannot fool all the people all the time,” is a saying often attributed to Abraham (Honest Abe) Lincoln. It’s something well worth remembering in our dealings with patients.

January 2020 Conversations

Seeing The Patient’s Perspective

I get it, you’re busy. You’ve ordered about 20 jobs just this morning, you’ve got a line of patients who are waiting for you to adjust and dispense their eyewear, and about four voicemails to return when you do happen to have a minute. I get it because I’m busy too.