By Andrew Karp and Jeff Hopkins

The term “work in progress” accurately defines most prescription optical laboratories. No matter how smoothly a lab may be running, there’s always something that needs updating or replacing, whether it’s adding a single piece of equipment, reengineering an entire production line or even building a whole facility. It’s an endless cycle of invention and reinvention, and labs must learn to adjust to it while continuing to service customers, a challenge which can be daunting for any business.

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