It has been eight months since I have become an apprentice optician. Every working day is an opportunity to learn different techniques and apply my knowledge. If there’s one thing I’ve noticed since working in this field, it’s that people need to feel comfortable with who is helping them. Although every optician encounters those patients who refuse almost every suggestion made to them about lens treatments, materials, frame choice, etc., it is still important to try to relate to them and fulfill their needs. Being approachable and friendly will work, but patients gravitate more towards confidence. If there is a way to relate to them on a personal level, they value my recommendations instead of viewing me as another person who is solely seeking sales. Furthermore, I establish a comfort-zone and consequently they willingly share the appropriate information to enable me to design the perfect pair of glasses.