Problem Solving 101: How to Troubleshoot Like a Pro

1. Which of the following skills are essential when troubleshooting:
2. To panic and immediately set the patient up with a Dr's recheck, and blindly remake glasses indicates that:
3. The first step in a systematic approach to troubleshooting is:
4. Chief Complaint refers to:
5. When trying to determine if the glasses have been made correctly, you should refer to:
6. When marking up a PAL for fit verification, you should:
7. If the fitting height is too low or high in the lens then the following should be done:
8. PRP stands for:
9. Prism cancels when found in equal amounts in both lenses if:
10. Using the PRP can help you check:
11. When decreasing the vertex distance for a hyperope, the lens becomes:
12. In decreasing the vertex distance for a myope, they will experience:
13. If a -10.00 D lens sits 5mm closer than the refraction vertex distance, then the compensated power ordered should be:
14. Looking at the fit of the old glasses can tell you:
15. In checking the prior Rx, you are looking for:
16. All of the following should be checked in previous glasses except:
17. When a patient states they feel “like the room is spinning,” this can be indicative of:
18. When a patient states that they “feel like I'm walking up a hill,” this can be indicative of:
19. If the old Rx and new Rx are significantly different such as the patient was a myope, and now the Rx is for a hyperope you should:
20. All of the following are essential skills for troubleshooting except:
Evaluation Questions
21. In questions 21-23 please rate the effectiveness of how well each course met the stated learning objectives: Met the stated learning objectives?
22. Avoided commercial bias/influence?
23. How would you rate the overall quality of the material presented?
24. How were you directed to this course?
25. Please describe the office in which you work.