RANCHO CORDOVA, Calif.--For the fourth consecutive year, Vision Service Plan (VSP) has been recognized for having “world-class” customer satisfaction by Service Quality Measurement, an authority for the contact center industry in the areas of measurement and management.

The group judges customer satisfaction using a minimum sample size of 200 customer telephone surveys taken from a random selection of calls that reflects actual call type volume. A call center must have a score of 80 percent or better in the “very satisfied” category to achieve a world-class rating; VSP achieved an 86 percent “very satisfied” rating.

“Our Customer Service employees are committed to providing callers with ‘world-class’ service every day,” said VSP’s vice president of customer service, Laura Costa. “We add value. In our interactions with clients, members and doctors we have the opportunity to help them get the most value possible out of their relationship with VSP.  When we add value, we help to create loyalty.”

VSP was also awarded other SQM customer service awards: Highest Call Center Customer Satisfaction for the Insurance Industry, (for the second consecutive year); Highest Employee Satisfaction for the Insurance Industry; and Most Improved Call Center Employee Satisfaction, for its Columbus, Ohio-based call center.