Center Director - Scottsdale

Posted on: 4/5/2014 11:45:00 PM
Job Type: Full-time
Salary: Salary based on

Job Purpose: Center Directors are accountable for the vision center’s profit and loss, clinical and professional relations, while ensuring that patient care remains a priority. The Center Director works closely with the center’s surgeon, optometrist, staff, and colleagues throughout the company, to provide excellence in patient care while growing a profitable business operation.

Key responsibilities:

1. General Management

• Is accountable for achieving monthly revenue goals through sound management of the discount strategy, management of costs, including Associate overtime, travel and inventory management and utilization of data and key reports
• Able to fill in for Technicians or Patient Care Representatives as needed
• Brings and sustains the center to an appropriate level of profitability
• Meets/exceeds center and market level key performance indicators, including conversion and show rate
• Ensures the center’s look/feel/flow is congruent with providing an exceptional patient experience
• Closes the register daily and is responsible for cash management and loss prevention
• Manages the center hours and staffing schedule
• Identifies, manages and shares best practices

2. Talent Management

• Manages block time to uphold corporate standards, ensuring slot time availability for preops and treatments
• Coaches and develops Associates for optimal performance and succession planning
• Demonstrates company philosophy and culture
• Ensures Associates meet guidelines regarding certification requirements
• Ensures accountability for self and staff regarding company policies
• Monitors Associate files for certifications, training, and annual testing.
• Ensures all roles in the vision center work together to maximize conversions
• Provides clear communication to patients using the eyeConnect techniques to improve conversions
• Sets goals and provides feedback to center Associates to improve performance
• Ensures all Associates perform tasks ethically
• Uses patient survey results as guides to coach Associates
3. Compliance

• Manages costs relating to vendor management. Partners with vendor trainers as necessary
• Manages center real estate issues related to tenant improvement allowances, property management and leases
• Proactively ensures clinical and corporate standards are being met across all requirements such as spore testing, laser calibration and chart/records retention
• Participates in quarterly audits and center assessments to comply with corporate and clinical standards
• Prepares charts in accordance with company policies
• Contacts the Risk department as necessary for incident reports and other issues
• Inputs patient data and outcomes into system

4. Marketing

• Has knowledge of market’s competitive landscape
• Engages in local marketing initiatives, both planned and spontaneous
• Participates in initiatives to help the local community


• At least 5 years retail management experience, including supervising others
• P&L ownership experience
• Demonstrated ability to influence and manage a customer/patient centric environment
• Strong written communication skills
• Proven negotiating skills
• Effective interpersonal communication skills

Preferred Qualifications

• Prior industry experience
• COA certification
• Bachelor’s degree

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