Center Director - King Of Prussia

Posted on: 1/26/2015 11:45:00 PM
Job Type: Full-time

Job Purpose: Center Directors are accountable for the vision center’s profit and loss, clinical and professional relations, while ensuring that patient care remains a priority. The Center Director works closely with the center’s surgeon, optometrist, staff, partner doctors, and colleagues throughout the company, to provide excellence in patient care while growing a profitable business operation.

Key responsibilities:

General Management

• Is accountable for achieving monthly revenue goals through sound management of the discount strategy, management of costs, including Associate overtime, travel and inventory management and utilization of data and key reports
• Able to fill in for Technicians, including providing clinical and front desk duties
• Brings and sustains the center to an appropriate level of profitability
• Meets/exceeds center and market level key performance indicators
• Ensures the center’s look/feel/flow is congruent with providing an exceptional patient experience
• Closes the register daily and is responsible for cash management and loss prevention
• Manages the center hours and staffing schedule
• Identifies, manages and shares best practices
• Manages costs relating to vendor management
• Responsible for local development of Partner Network

Talent Management

• Manages block time to uphold corporate standards, ensuring slot time availability for preops and treatments
• Coaches and develops Associates for optimal performance and succession planning
• Demonstrates company philosophy and culture
• Ensures Associates meet guidelines regarding certification and training requirements
• Ensures accountability for self and staff regarding company policies
• Monitors Associate files for certifications, training, and annual testing
• Provides clear communication to patients using the eyeConnect techniques to improve conversions
• Sets goals and provides feedback to center Associates to improve performance
• Ensures all Associates perform tasks ethically
• Uses patient survey results as guides to coach Associates
• Assist optometrists and staff in partner networking opportunities
• Responsible for effective local recruiting and sourcing initiatives


• Partners with vendor trainers as necessary to ensure certifications are up to date
• Manages center real estate issues related to tenant improvement allowances, property management and leases, including satellite opportunities
• Proactively ensures clinical and corporate standards are being met across all requirements such as spore testing, laser calibration, event reporting and chart/records retention
• Participates in quarterly audits and center assessments to comply with corporate and clinical standards
• Prepares charts in accordance with company policies
• Contacts the Risk department as necessary for incident reports and other issues
• Inputs patient data and outcomes into system
• Oversees proper documentation and procedures are being executed


• Has knowledge of market’s competitive landscape
• Engages in local marketing initiatives, both planned and spontaneous
• Participates in initiatives to help the local community
• Works with Business Development to establish and maintain local Partner Network


• At least 5 years retail management experience, including supervising others
• P&L ownership experience
• Demonstrated ability to influence and manage a customer/patient centric environment
• Strong written communication skills
• Proven negotiating skills
• Effective interpersonal communication skills
• Bachelor’s degree or equivalent work experience

Preferred Qualifications

• Prior industry experience
• COA certification
• Experience with EMRs is preferred
• Billing and coding management
• Must have 2 years + experience in the medical field

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