Center Director - Des Moines

Posted on: 2/26/2015 11:45:00 PM
Job Type: Full-time

Job Purpose: Center Directors are accountable for the vision center’s profit and loss, clinical and professional relations, while ensuring that patient care remains a priority. The Center Director works closely with the center’s surgeon, optometrist, staff, partner doctors, and colleagues throughout the company, to provide excellence in patient care while growing a profitable business operation.
Key responsibilities:

General Management
•    Is accountable for achieving monthly revenue goals through sound management of the discount strategy, management of costs, including Associate overtime, travel and inventory management and utilization of data and key reports 
•    Able to fill in for Technicians, including providing clinical and front desk duties
•    Brings and sustains the center to an appropriate level of profitability 
•    Meets/exceeds center and market level key performance indicators 
•    Ensures the center’s look/feel/flow is congruent with providing an exceptional patient experience
•    Closes the register daily and is responsible for cash management and loss prevention 
•    Manages the center hours and staffing schedule 
•    Identifies, manages and shares best practices 
•    Manages costs relating to vendor management
•    Responsible for local development of Partner Network

Talent Management 

•    Manages block time to uphold corporate standards, ensuring slot time availability for preops and treatments 
•    Coaches and develops Associates for optimal performance and succession planning 
•    Demonstrates company philosophy and culture
•    Ensures Associates meet guidelines regarding certification and training requirements
•    Ensures accountability for self and staff regarding company policies 
•    Monitors Associate files for certifications, training, and annual testing
•    Provides clear communication to patients using the eyeConnect techniques to improve conversions
•    Sets goals and provides feedback to center Associates to improve performance 
•    Ensures all Associates perform tasks ethically
•    Uses patient survey results as guides to coach Associates 
•    Assist optometrists and staff in partner networking opportunities
•    Responsible for effective local recruiting and sourcing initiatives


•    Partners with vendor trainers as necessary to ensure certifications are up to date
•    Manages center real estate issues related to tenant improvement allowances, property management and leases, including satellite opportunities
•    Proactively ensures clinical and corporate standards are being met across all requirements such as spore testing, laser calibration, event reporting and chart/records retention
•    Participates in quarterly audits and center assessments to comply with corporate and clinical standards
•    Prepares charts in accordance with company policies
•    Contacts the Risk department as necessary for incident reports and other issues
•    Inputs patient data and outcomes into system
•    Oversees proper documentation and procedures are being executed


•    Has knowledge of market’s competitive landscape
•    Engages in local marketing initiatives, both planned and spontaneous
•    Participates in initiatives to help the local community 
•    Works with Business Development to establish and maintain local Partner Network


•    At least 5 years retail management experience, including supervising others
•    P&L ownership experience
•    Demonstrated ability to influence and manage a customer/patient centric environment 
•    Strong written communication skills
•    Proven negotiating skills 
•    Effective interpersonal communication skills
•    Bachelor’s degree or equivalent work experience 

Preferred Qualifications

•    Prior industry experience
•    COA certification 
•    Experience with EMRs is preferred
•    Billing and coding management 
•    Must have 2 years + experience in the medical field

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