Customer Support Specialist (work from home, west coast / mountain)

Posted on: 9/30/2015 12:24:00 PM
Job Type: Full-time
Salary: Market

(This is a work from home position - mountain/west coast.  Can be located in any city.)

Job Description – RevolutionEHR has an immediate opening for a Customer Support Specialist for its cloud-based, electronic health record and practice management solution for eyecare.

The primary responsibility of the support role is to be a “subject matter expert” on certain portions of our flagship product, RevolutionEHR.  More specifically, you will be expected to:

  • Support existing customers by answering questions via phone, email, and instant messaging.
  • ​Create training videos and other content related to your areas of expertise.
  • Host live webinars for which multiple customers may attend.
  • Host one-on-one sessions with customers to provide guidance.
  • Document all customer communications in our CRM program.
  • Provide input to our product development team for future releases of the software.

Work environment - RevolutionEHR embraces a distributed, virtual work environment. As such, you will need to be highly independent, detail-oriented, and self-motivated. You will be required to work out of a home office and will need to travel infrequently to Madison, WI for meetings. 

This position will be designated West Coast (9:00am to 6:00pm Pacific Time). Occasional Saturday hours may be required. 

Experience - We are looking for individuals with a minimum of 3 years background in an eyecare practice setting. Experience in some or all of the following is beneficial: 

  • Patient scheduling 
  • Patient care in an optometric setting 
  • Optometric billing and coding 
  • Optical product ordering (Frames, Lenses, contact lenses, etc.) 
  • Optometric technician 

Previous experience in a customer support role or a training role would be beneficial. 

Experience with online technologies including email, instant messaging,, gotomeeting, and application sharing environments would be a plus.

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