Application Support Specialist
2/14/2014 11:45:00 PM
Heidelberg Engineering, Inc. sells ophthalmic medical devices, specializing in optics, lasers, and image analysis software. We are looking for an in-house Application Support Specialist to provide telephone and, occasional in-person support to customers on general use of our products including device software and operation, OCT imaging, fundus photography, angiography and visual field testing. This position is located in our US Corporate office in Carlsbad, California.
The ideal candidate for this role will have knowledge about company and competitive products as well as patient and work flow norms in various eye care clinical settings. Applicants should have a bachelor’s degree and a minimum of two years hands-on experience working with ophthalmic products. Desired certifications include: Certified Retinal Angiographer (CRA) or an Optical Coherence Tomography Certification OCT-C.
· Provide phone and on-line support to customers on use of company products
· Assist customers in diagnosing and resolving product issues
· Coordinate, and as directed, present educational webinars
· Assist in creating educational materials for distribution to customers and company representatives
· Coordinate educational program activities
Candidates should be self-directed, able to work with minimal supervision, have the ability and desire to multi-task, and the flexibility to adapt to changing priorities. Candidates must also have excellent communications skills, strong writing and presentation skills, proficiency with Microsoft Word, Excel, and PowerPoint, and proven ability to interact effectively with highly specialized technical personnel and clinicians. Multimedia experience is a plus.
Interested candidates should email resume, cover letter, and salary requirements to: HRUSA@HeidelbergEngineering.com.
Apply Online: http://localeyesite.com/listing/application-support-specialist-6251
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