Patient Service Associate/Surgery Scheduler

Posted on: 2/6/2015 7:28:00 AM
Job Type: Full-time
Salary:

Coordinate and participate in a variety of duties associated with scheduling surgeries and daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position requires obtaining prior authorizations and referrals for surgical procedures.  Position also involves customer service, message distribution, ancillary and preparation and referrals management. 

Work Performed

Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms.

Check-in patient upon arrival in the practice. Identify correct patient information in Epic. Verify patient demographic data. Edit Epic as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Epic check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts.

Schedule surgeries, tests, and procedures. Complete and distribute ancillary service requisitions.

Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan.

Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling surgeries, tests and procedures.

Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards

Knowledge, Skills and Abilities

Strong verbal and written communication.

Basic PC and data entry skills.

Knowledge of medical terminology and telephone etiquette.

Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
 



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