Product: AlwaysCare Benefits, Inc. launches AlwaysAssist.com, a new online benefit management tool for group benefit plan members, administrators and vision care and dental care providers.
Top Line: With new features and a fresh look, the redesigned AlwaysAssist offers clients the tools they need to access and manage their benefits online.

• AlwaysCare members can search for vision and dental providers; print ID cards; view benefit information, claims and coverage amounts; and access health links and benefit tools unique to AlwaysCare.
• AlwaysCare group administrators can enroll and administer employee benefits for all plans; download enrollment status reports; print ID cards; and access bills and billing history.
• Providers can view, delete and submit claims; verify member eligibility through various search options; and follow submitted claims through the approval process.

Close Up: The new AlwaysAssist also continues AlwaysCare’s tradition of service where “extras come standard.” Clients can communicate with an AlwaysCare customer service rep directly through an online message center. “Our benefits offer substantial value for our clients and their employees,” said AlwaysCare president Erich Sternberg. “The new AlwaysAssist builds on that foundation with new tools to simplify access and administration of these essential offerings. Our overarching objective has always been to provide the best experience for our Clients. This is yet another step forward in that regard,” he said.
Vital Stats: With a 97-percent overall customer satisfaction rate, AlwaysCare strives to continue offering products and services, like the enhanced AlwaysAssist, that clients will find valuable. AlwaysCare offers employer-paid and voluntary group benefits that make life a little easier for its members, administrators and providers with one bill, one point of contact, one phone number, one customer service center and one online site to manage their benefits. AlwaysCare provides employee benefits such as group dental, vision, life, disability, critical illness and accident coverage in 49 states.
www.alwaysassist.com or www.AlwaysCareBenefits.com