CE Test Questions
50 Shades of Reps

Exam Questions
1. A _________ is a positive and effective tool when it comes to your rep management.

    A. Planning calendar
    B. Vendor relationship agreement
    C. Inventory plan-o-gram
    D. 8th day and a 25th hour
2. Find out what _________ the vendor is affiliated with.

    A. Local shopping groups
    B. LinkedIn discussions
    C. Optical buying groups
    D. State organizations
3. Inventory turn should be ________ times per year.

    A. 4.0 to 5.0
    B. Less than 1
    C. Depends on demographic
    D. 1.5 to 2.0
4. It is not important to know _______.

    A. What lines the rep carries
    B. What the price points are
    C. Where the rep resides
    D. How often the rep will visit
5. All reps set up their own displays. This will ensure that _________.

    A. The colors are all in order
    B. It is convenient for the rep to service their line
    C. The line is represented correctly
    D. You know where it is in your practice
6. It is important to know how long the ________.

    A. Manufacturing process is to make frames
    B. Warranty is
    C. Rep has worked for the company
    D. Temples are
7. Whose schedule is most important when it comes to scheduling time with vendors?

    A. The rep only
    B. The doctor
    C. The staff
    D. Both vendor and frame buyer
8. When buying a frame line, you should try on each frame because:

    A. You can see how they will fit all patients
    B. It shows that you are interested in the frame line
    C. It is completely unnecessary and not an effective use of time
    D. You can determine if the frame will stay adjusted
9. Why is it important to know your demographic when purchasing frames?

    A. So the displays are gender-specific
    B. It will determine how old the frame rep should be
    C. It will allow you to have the turn and right product for your patients
    D. No reason
10. Why is it important to partner with vendors?

    A. To get the best pricing
    B. Building a relationship ensures a successful partnership and trust on both ends
    C. Make sure your statement is correct
    D. To ensure you get all the new releases before anyone else
11. If a rep brings in treats or gifts, they must:

    A. Bring in chocolate
    B. Give them only to the frame buyer
    C. Be gift cards
    D. Provide enough for your entire team
12. How often should you do brand training?

    A. Once per year
    B. Once per quarter
    C. Monthly
    D. They're unnecessary, all information is provided online
13. Who should set up goals for turns and exchange percentages?

    A. The frame buyer
    B. The vendor/rep
    C. The frame buyer and vendor/rep
    D. The frame company
14. Visit ________ to go over numbers and new releases.

    A. Monthly
    B. Quarterly
    C. Twice per year
    D. Once per year
15. How can trust and accountability be established?

    A. Don't return e-mails
    B. Keep your rep waiting
    C. Develop a Vendor Relationship Agreement
    D. Sell an average of 2.0 turns per year
16. Reps should _______ a summary of our visit to the opticians, manager and owner.

    A. Mail
    B. Fax
    C. E-mail
    D. Phone in
17. All reps must call or e-mail for a(n) _________.

    A. Appointment
    B. Sales report
    C. Brand training
    D. Warranty
18. Instead of spiffs and gift cards, show accounts support by:

    A. Taking them out to lunch
    B. Giving them one free frame with their opening order
    C. Giving them tips on selling your product
    D. Taking the office out to a ball game
19. If you invest in our __________, we will be loyal with you.

    A. Growth
    B. Company
    C. Inventory
    D. Stocks
20. A rep can't come in and tell you how to run your _________.

    A. Board management
    B. Frame matrix
    C. Business
    D. Sales reports

Evaluation Questions

21. In questions 21-25 please rate the effectiveness of how well each course met the stated learning objectives: Met the stated learning objectives?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
22. Avoided commercial bias/influence?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
23. How would you rate the overall quality of the material presented?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
24. How were you directed to this course?

    A. 2020mag.com
    B. OAA Website
    C. NYSSO Website
    D. Ohio Opticians Website
    E. Other
25. Please describe the office in which you work.

    A. Independent Optician
    B. Independent Optometry
    C. Chain retail
    D. HMO/Military/Other
26. Comments on this program: