CE Test Questions
Incentivize Me

Exam Questions
1. The urge to direct our own lives is called ________.

    A. Autonomy
    B. Mastery
    C. Purpose
    D. Reward
2. Our focus is not to boost worker ________.

    A. Engagement
    B. Satisfaction
    C. Productivity
    D. Rewards
3. All are examples of the argument for the pros of rewarding except:

    A. Practice makes more profit
    B. Team members can earn a bonus
    C. Sell more luxury products
    D. Elimination of program backfires
4. Try to watch at least one _____ video per week.

    A. YouTube
    B. TED
    C. Music
    D. History
5. When motivating our staff, it is important to remember to ______.

    A. Offer a sweeter carrot
    B. Provide resources to encourage mastery
    C. Maintain “if-then” rewards
    D. Threaten with a sharper stick
6. The reward of being an optician should be:

    A. Extra days off
    B. Intrinsic
    C. A monthly bonus
    D. Three free frames per year
7. Give opticians tools to succeed and guide them toward:

    A. Their goals
    B. Profit sharing
    C. A better hand off
    D. A raise
8. All are examples of helping feed our knowledge base except:

    A. Reading professional journals
    B. Attending conferences
    C. Earning gift cards for sales performance
    D. Learning best practices online
9. Which is an example of a well-known rep reward program?

    A. $10 gift card for every luxury lens pair you sell
    B. Sending your team to a conference
    C. Bringing in a speaker to train your team
    D. Providing a book on sales for your opticians
10. The desire to get better at something that matters is:

    A. Autonomy
    B. Mastery
    C. Purpose
    D. Rewards
11. All of these are common ways to reward except:

    A. Gift cards
    B. Bonus
    C. Overtime work
    D. Profit sharing
12. Which one of these is not a backfire of doing an incentive program?

    A. You may sell more luxury products
    B. Opticians put patients in the wrong lens to get incentive
    C. Lens company pulls the incentive program
    D. Opticians steal patients from one another
13. TED videos are organized by all of these adjectives except:

    A. Persuasive
    B. Ingenious
    C. Funny
    D. Scary
14. TED videos are organized by all of these topics except:

    A. Optical
    B. Entertainment
    C. Business
    D. Global issues
15. All are examples of the pros from trying out a reward program except:

    A. Learn to sell luxury
    B. Deeper product knowledge
    C. Opticians become very competitive
    D. Improved communication with entire staff
16. The yearning to do what we do in the service of something larger than ourselves is:

    A. Autonomy
    B. Mastery
    C. Purpose
    D. Rewards
17. Reinforcement programs set up by labs provide short-term:

    A. Autonomy
    B. Mastery
    C. Purpose
    D. Rewards
18. Dan Pink's TED video is called ______________.

    A. Rewarding in the 21st Century
    B. The Puzzle of Motivation
    C. Selling Luxury
    D. The Path to Intrinsic Learning
19. Provide resources to understand _______ and best practices.

    A. Selling
    B. Products
    C. Rewards
    D. Fashion
20. Which of the following three things motivate individuals?

    A. Gift cards, bonus, days off
    B. Autonomy, mastery, purpose
    C. Rewards, raises, vacation
    D. Money, money, money

Evaluation Questions

21. In questions 21-25 please rate the effectiveness of how well each course met the stated learning objectives: Met the stated learning objectives?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
22. Avoided commercial bias/influence?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
23. How would you rate the overall quality of the material presented?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
24. How were you directed to this course?

    A. 2020mag.com
    B. OAA Website
    C. NYSSO Website
    D. Ohio Opticians Website
    E. Other
25. Please describe the office in which you work.

    A. Independent Optician
    B. Independent Optometry
    C. Chain retail
    D. HMO/Military/Other
26. Comments on this program: