CE Test Questions
I Hate Doing Reviews

Exam Questions
1. Be familiar with the ________ in your office.

    A. Emergency exits
    B. Systems and processes
    C. Capture rate
    D. Billing reports
2. Become certified as an optician and a:

    A. Manager
    B. Billing Specialist
    C. Life Coach
    D. Paraoptometric
3. Become certified to have a better understanding of what you're doing and how you can:

    A. Better support your team
    B. Get a raise faster
    C. Stand out
    D. Give better adjustments
4. You don't have to know everything about every position in the office to:

    A. Be an optician
    B. Give feedback
    C. Do correct coding
    D. Design your website
5. Know enough to ________, but get out of the way to let staff shine.

    A. Help support growth
    B. Fill in during absences
    C. Brag
    D. Understand prism
6. Create team goals and monitor ________ to strive for mastery.

    A. Weekly
    B. Monthly
    C. Quarterly
    D. In shorter spans of time
7. Brainstorm with your team on ways you think you could:

    A. Become more efficient
    B. Check in jobs faster
    C. Limit redos
    D. Improve as a team
8. What does TSBE stand for?

    A. Timeliness, Social Skills, Benchmarks and Excellence
    B. Targeted Skills, Behavior and Expectations
    C. Training, Selling, Buying and Enthusiasm
    D. Trust, Sincerity, Believing, Error-free
9. The following should be collected throughout the year to help evaluate your team:

    A. Business plans
    B. Reviews
    C. Time cards
    D. Artifacts
10. Even the most ______ opticians have areas where they can fine-tune.

    A. Veteran
    B. Skilled
    C. Optimistic
    D. Fashionable
11. Polish up your ______ to differentiate yourself.

    A. Wardrobe
    B. Attitude
    C. Lens knowledge
    D. Frame-speak
12. What's a good statement that helps verbalize frame quality?

    A. That looks cute on you
    B. I love that color
    C. That makes you look younger
    D. These are handcrafted with great detail
13. Allow your teammates to :

    A. Question your authority
    B. Openly critique you
    C. Ask more questions
    D. Be successful
14. If someone new started tomorrow, what expectations would you have for them?

    A. They could use their cell phone on the optical floor
    B. They could check Facebook during down times
    C. They could come in a few minutes late
    D. They could participate in common goals and support your brand
15. The TSBE works because it focuses on:

    A. The same thing at the same time
    B. Striving for mastery
    C. Doing better adjustment
    D. Growing your brand
16. The TSBE helps to create a more positive and __________ work environment.

    A. Supportive
    B. Productive
    C. Encouraging
    D. Efficient
17. The TSBE is a form of:

    A. Breakthrough technology
    B. An ongoing review
    C. A method to check for prism
    D. Tracking numbers
18. The TSBE helps to create unity and battles:

    A. A lukewarm environment
    B. Negative attitudes
    C. Selfish team members
    D. Poor performance
19. You can have an optical shop filled with _____, but that is only one part of running a successful shop.

    A. Beautiful frames
    B. Great technology
    C. Sunglasses
    D. Happy campers
20. Do one formal review each year that complies with your:

    A. Goals
    B. Policy manual
    C. Business plan
    D. Philosophy

Evaluation Questions

21. In questions 21-25 please rate the effectiveness of how well each course met the stated learning objectives: Met the stated learning objectives?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
22. Avoided commercial bias/influence?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
23. How would you rate the overall quality of the material presented?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
24. How were you directed to this course?

    A. 2020mag.com
    B. OAA Website
    C. NYSSO Website
    D. Ohio Opticians Website
    E. Other
25. Please describe the office in which you work.

    A. Independent Optician
    B. Independent Optometry
    C. Chain retail
    D. HMO/Military/Other
26. Comments on this program: