CE Test Questions
Help! My Inventory is Out-of-Whack!

Exam Questions
1. What is every optician's nightmare?

    A. Double-bar frames
    B. Grumpy patient
    C. Green nose pads
    D. Inventory freeze
2. This is when a frame company takes your “duds” and replaces them with new product at a discount:

    A. Buy-backs
    B. Rip-off
    C. Double-dip
    D. Dots-galore
3. Ask many of your _____ to share their observations on what builds a successful optical.

    A. Neighbors
    B. Reps
    C. Friends
    D. Doctors
4. Develop a _______ _______before making any big purchases.

    A. Inventory freeze
    B. Trim-Down
    C. True Partnership
    D. Frame Matrix
5. Patients that request ________ to shop elsewhere are telling you that the selection is not exciting.

    A. Prescriptions
    B. Directions
    C. Frames
    D. Pricing
6. It is crucial to be on the same page as your:

    A. Optical team
    B. Reps
    C. Doctors
    D. Manager
7. To calculate the number of frames required, collect specific numbers on patient ________.

    A. Style
    B. Gender
    C. Demographics
    D. Income
8. Who is responsible for addressing unhealthy patterns with vendor relations?

    A. Reps
    B. Frame Company
    C. You
    D. Doctors
9. How often should you meet with your reps?

    A. Every week
    B. Once per month
    C. Once per quarter
    D. Twice per year
10. Host a _________ event at least once per quarter.

    A. Trunk Show
    B. Family
    C. Brand Training
    D. Board Management
11. What is a great way to communicate rep and product updates with your team?

    A. Email
    B. Conference call
    C. Weekly meeting
    D. Skype
12. Deliver an open invitation to all of your reps to brainwash staff with all there is to know about their ______________.

    A. Company and frame lines
    B. Fashion views
    C. Family history
    D. Demographics
13. What is the goal of a Brand Training Event?

    A. Eat fancy foods
    B. Learn the brand inside and out
    C. Team cohesiveness
    D. Look at magazines
14. With online options, lower prices, and more competition, you must create a better:

    A. Marketing strategy
    B. Frame display
    C. Rules and guidelines
    D. Patient experience
15. Before bringing in a new frame line, make sure to set up an appointment for a:

    A. Eye health exam
    B. Refraction
    C. Frame viewing
    D. Brand Training Event
16. When opening up an order with a frame company, who should choose the frames that go on the frame board?

    A. Reps
    B. Frame Buyer
    C. Doctor
    D. You
17. How often should you place a frame order?

    A. 3 times per week
    B. Once per month
    C. Once per quarter
    D. At Vision Expos only
18. Always have _______ reps waiting in line for underperforming reps and lines.

    A. Happy
    B. 2-3
    C. 3-4
    D. 5-6
19. As part of Board Management, consider allowing _____ to decorate their space.

    A. Reps
    B. Frame Buyers
    C. Managers
    D. Opticians
20. When learning about brands, it is important to know the _______ of the frame company.

    A. Location
    B. Style
    C. Colors
    D. History

Evaluation Questions

21. In questions 21-25 please rate the effectiveness of how well each course met the stated learning objectives: Met the stated learning objectives?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
22. Avoided commercial bias/influence?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
23. How would you rate the overall quality of the material presented?

    A. Excellent
    B. Very Good
    C. Good
    D. Fair
    E. Poor
24. How were you directed to this course?

    A. 2020mag.com
    B. OAA Website
    C. NYSSO Website
    D. Ohio Opticians Website
    E. Other
25. Please describe the office in which you work.

    A. Independent Optician
    B. Independent Optometry
    C. Chain retail
    D. HMO/Military/Other
26. Comments on this program: