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| 1. To best compete with online sellers |
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A.
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Use online to deliver the same convenience and efficiency |
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B.
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Lower pricing by 2.2 times |
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C.
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Increase yellow pages advertising |
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D.
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Fax all lab orders by batching them once a day |
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| 2. In the survey, the number of offices that never placed frame, contact and spectacle lens orders online was |
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A.
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21 to 45 percent |
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B.
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35 to 45 percent |
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C.
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75 to 90 percent |
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D.
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Almost 50 percent |
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| 3. A measure of online office efficiency is |
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A.
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Online ordering is inefficient |
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B.
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Orders are placed using multiple sites |
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C.
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Multiple tasks done within the same software site |
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D.
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Eight of 10 preferred multiple order sites |
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| 4. Efficiency can be measured by |
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A.
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Accuracy |
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B.
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Speed |
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C.
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A real paper trail |
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D.
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A and B |
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| 5. The use of the Internet by professional offices |
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A.
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Has significantly improved revenue and profits |
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B.
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Is unclear on practice operations and profitability |
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C.
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Clearly helps patient retention |
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D.
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Consolidates pre-testing tasks in the office |
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| 6. According to the survey, when it comes to redos |
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A.
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More than 50 percent agree online orders reduce redos |
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B.
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Online redos are less expensive |
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C.
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Phone errors are less likely |
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D.
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Online redos are more expensive |
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| 7. The survey estimated _____ hours saved when placing, checking and locating archived orders |
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| 8. To assist in the best use of a patients vision care benefits |
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A.
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Sell only personalized lenses |
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B.
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Consider lifestyle dispensing |
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C.
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Provide a $50 discount |
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D.
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Sell only what the plan covers |
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| 9. Online should be used in all of the following office areas except |
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A.
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Reception |
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B.
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Visual fields |
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C.
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Optical lens orders |
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D.
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Patient communication between appointments |
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| 10. If the median time to get a pair of glasses fabricated by an outside lab is _____ days, every day reduced by online ordering is critical. |
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A.
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Two days |
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B.
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Four days |
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C.
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Six days |
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D.
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Eight days |
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| 11. The advantage of filing claims through a clearinghouse is all of the following except |
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A.
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Simplicity |
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B.
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Highlighting rejections |
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C.
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Long learning curve |
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D.
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Speed |
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| 12. To further improve the online process |
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A.
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Add additional staff |
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B.
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Integrate practice management software |
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C.
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Limit the number of users |
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D.
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Open new lab accounts |
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| 13. Claim filing is improved by a clearinghouse because |
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A.
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Virtually all payers are available |
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B.
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They are free |
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C.
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Allow claim submission but not tracking |
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D.
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Print submission forms for mailing |
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| 14. How many years of history do payers require for electronic remittance? |
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A.
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One year |
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B.
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Three years |
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C.
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Five years |
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D.
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Seven years |
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| 15. To access each payer site, to which you file requires |
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A.
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Creating an account on each |
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B.
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Payment of $50 |
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C.
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Registering each employee that uses it |
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D.
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A and C |
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| 16. Higher revenue practices are typically on top of their claims because |
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A.
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They continually measure and manage claims |
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B.
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Leave claim management to the payer |
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C.
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Accept only one insurance |
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D.
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The doctor follows claim payments |
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| 17. The extra “insurance” of a clearinghouse claim process |
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A.
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Keeps the process going even if the biller quits |
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B.
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Requires two weeks retraining |
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C.
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Requires a new biller every eight months |
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D.
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Compromises privacy requirements |
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| 18. All are issues when implementing an online ordering and claims system except |
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A.
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Office staff averse to change |
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B.
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Lab website loyalty |
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C.
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Negative attitude |
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D.
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24/7 availability |
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| 19. If online ordering seems right, all are next steps except |
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A.
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Create an implementation plan |
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B.
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Talk to representatives |
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C.
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Use all services at once |
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D.
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Use monthly checklists |
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| 20. Every office should get online for ordering and claims processing because |
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A.
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Patients expect the same convenience and efficiency |
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B.
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Online is not used often |
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C.
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It requires increased effort |
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D.
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Overall, there is a small increase in cost |
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