Amazon Care launched in September 2019 to bring “the most patient-centric health care to customers when and where they need it,” according to a statement by Amazon. The hybrid service combines virtual care and in-person services to a growing number of organizations looking for convenient, comprehensive, high-quality health care solutions, the company said. Service offerings range from on-demand primary care to chronic care management.
“Patients are tired of a health care system that doesn't put them first. Our patient-centric service is changing that, one visit at a time,” said Kristen Helton, director of Amazon Care. “We’ve brought our on-demand urgent and primary care services to patients nationwide. As we grow the service, we’ll continue to work with our customers to address their needs."
Amazon said that Amazon Care is on track to rapidly expand in-person care locations throughout 2022, including locations in major metropolitan areas such as San Francisco, Miami, Chicago, and New York City. The service is already available in Seattle, Baltimore, Boston, Dallas, Austin, Los Angeles, Washington, D.C., and Arlington, Va.