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| 1. Mistakes made when measuring and selecting the right frames |
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A.
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Reduces profits |
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B.
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Causes redo's |
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C.
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Reduces patient satisfaction and confidence |
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D.
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All of the above |
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| 2. Eyewear wearers will be sensitive to changes of ______mm in fitting heights. |
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A.
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0.5mm |
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B.
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1mm |
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C.
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2mm |
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D.
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2.5mm |
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| 3. Right and left lens progressives fitting heights should be ordered |
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A.
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The same height equal to the lower value |
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B.
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Dissimilar heights exactly as measured |
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C.
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The same height equal to the higher value |
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D.
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At the minimum fitting height as specified by the manufacturer |
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| 4. To understand PD variability with a pupillometer |
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A.
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Take 3 or 4 PDs on the same person |
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B.
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Take PDs with the patient helping position the pupillometer |
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C.
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Take PDs without the patient helping hold the pupillometer |
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D.
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All of the above |
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| 5. When the patient helps hold the pupillometer, |
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A.
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It includes their posture |
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B.
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Makes it more personal |
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C.
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Improves stability |
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D.
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All of the above |
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| 6. All of the following are reasons to take a new PD for each new pair of eyewear except |
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A.
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It suggests precision and accuracy |
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B.
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It makes fitting more personal |
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C.
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Physiological eye growth has ceased |
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D.
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PDs widen as we age |
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| 7. When doing a rush job |
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A.
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Just get it out |
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B.
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Get it right by verifying only the Rx |
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C.
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Get it right by verifying the Rx and all other particulars ordered |
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D.
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None of the above |
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| 8. Improved contrast |
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A.
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Make small defects more visible |
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B.
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Increase a patient's sensitivity |
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C.
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Is a function of new, non-scratched, AR, Rx lenses |
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D.
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All of the above |
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| 9. All are reasons that patients may want to use their previous frame except |
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A.
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It saves money |
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B.
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They prefer the most recent looks and appearance |
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C.
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They think you're only interested in profits |
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D.
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Its comfortable, like an old pair of jeans |
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| 10. Why discourage “patient's own frame”? |
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A.
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Style probably not up to date |
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B.
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Frame may be discontinued |
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C.
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Frame may break |
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D.
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All of the above |
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| 11. When considering whether a frame can be used again |
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A.
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Let the doctor decide |
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B.
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Have the optician check quality and availability |
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C.
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Only consider discontinued frames |
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D.
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All of the above |
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| 12. When considering a written warranty as a practice builder |
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A.
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It should only cover completed eyewear |
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B.
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It defines all the parts, repairs and services covered |
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C.
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Does not cover an old frame used for new lenses |
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D.
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All of the above |
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| 13. All of the following can help ensure patients' get the benefits of a new frame with new lenses except |
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A.
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Discount a new frame when complete eyewear is purchased |
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B.
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Discount the lenses when a new frame is purchased |
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C.
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Provide a warranty on the completed eyewear with a “lenses only” purchase |
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D.
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Explain that old frames may be fatigued and with new lenses may not hold their shape |
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| 14. When evaluating a frame for lenses only, check |
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A.
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Plastic for dry, brittle or cracked portions |
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B.
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The frame for parts missing |
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C.
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Are the hinges worn, fatigued or loose |
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D.
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All of the above |
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| 15. Lens scratches |
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A.
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Can reduce clear and comfortable vision |
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B.
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Decrease impact strength |
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C.
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Be easily buffed out |
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D.
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a and b only |
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| 16. A senior may not want to part with their old frames because |
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A.
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They've become part of their look |
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B.
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They're a sign of change that may not be viewed as positive |
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C.
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Those reasons are important to them |
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D.
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All of the above |
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| 17. Quotable “good statements” that patients can remember |
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A.
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Are long and very detailed |
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B.
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Are always negative since they remember those best |
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C.
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Are true, short and easy to remember |
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D.
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Are only positive |
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| 18. If an old frame is used |
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A.
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Follow a checklist to uncover any potential problems |
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B.
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Tell the patient that you are not responsible for any issues |
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C.
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Sell a complete warranty |
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D.
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None of the above |
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| 19. All the following are building blocks of a terrific business except |
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A.
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Accuracy in PD's and segment heights |
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B.
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Practical advice |
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C.
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Rudeness and flip attitude |
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D.
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Counseling about potential issues |
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| 20. All of the following have happened in an economic downturn except |
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A.
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An increase is luxury eyewear |
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B.
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More patients wait longer to purchase new eyewear |
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C.
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More patients want to use their old frame |
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D.
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More patients evaluate the value of their purchases |
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