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Dispensing Freedom — Making the Best Lens Choices

By Mike DiSanto, ABOM

Approved for Ohio Credit by the Ohio Optical Dispensers Board

Release Date:

December 2008

Expiration Date:

January 31, 2010

Learning Objectives:

Upon completion of this program, the participant should be able to:

  1. Understand the critical factors required when patients only own one pair of glasses.
  2. Learn how FreedomID and Wearer’s View technology can effectively meet patients’ needs.
  3. Determine methods to help patients understand the benefits of material, design and treatments.

Faculty/Editorial Board:

Michael DiSantoMichael DiSanto is an independent industry trainer, past president of the Opticians Association of Ohio, a masters certified optician and a graduate of John Carroll University. A recipient of the Beverly Meyers Achievement Award, his articles have been published in a variety of trade journals. He is also active on the national lecture circuit.

Credit Statement:

This course is approved for one (1) hour of CE credit by the American Board of Opticianry (ABO). Course # SWJM020-2

 

X-Cel Optical CompanyThis course is supported by an educational grant from X-Cel Optical Company

Most individuals’ visual activities differ widely because of varied occupations, hobbies and environments. This is especially true for the presbyope. Special lens styles and materials are appropriate for specific activities and most ECPs agree that providing the best personalized solution can best meet the wearer’s needs. However, practically speaking, most presbyopes wear one primary pair of eyeglasses most of the time. Knowing how to choose a progressive lens designed for work and play is often difficult but identifying one can be a rewarding solution for the patient and the practice.

In a slowing economy, when consumers may be shifting their economic priorities, the identity of useful products that meet multiple needs can be your effective response to their situation. How does one determine a progressive that can meet both the work and lifestyle needs of patients when only one pair of glasses is being purchased?

CRITICAL DESIGN AND MATERIAL FEATURES

When choosing the best general-purpose design that is balanced for work and play, the science behind the lens should use a variety of ray tracing techniques to predict the size of clear vision and utility. Then they should be confirmed with wearer tests. A general-purpose lens considers the distance vision needs of the myope, the near that hyperopes require and balances the design by base curve targeting the particular needs of the way that each uses their eyes.

In addition, a variety of prescriptions and personal eyewear preferences provide an opportunity to deliver the benefits of thinner lenses for better looks and lighter lenses for improved comfort. Therefore, any lens that can be used as a general-purpose design should be available in a variety of materials, including polarized, to ensure that all the practical needs and wants can be answered.

X-CEL OPTICAL COMPANY AND FREEDOMID

X-Cel Optical Company has been a U.S. lens manufacturer since 1937 with a reputation for quality optics and a wide variety of specialty lenses in unique lens materials and lens designs for patients’ work or recreational activities. The FreedomID progressive from X-Cel is an “integrated design” i.e., designed as a general-purpose lens to meet the occupational and lifestyle needs of the patient. FreedomID offers improved visual acuity, fit, easy adaptation and the benefits of several choices of lens materials to provide eyewear for the different activities in their lives.

PROGRESSIVE LENS BASICS

Today, a progressive lens design uses the data from studies of the range of activities most patients experience through their daily work and recreation. Using the data, a lens designer can define and create an integrated design to balance a variety of needs. The design must be a versatile lens that overlaps the normal boundaries of competing progressive lenses. Wide viewing angles at distance and near along with a uniform corridor width would make for an easily adapting lens and a smooth transition from distance to near.

As a practical option, ECPs try to use a progressive lens that will satisfy the greatest number of patients. This requires lenses with the utility to provide good visual acuity for the widest variety of visual activities possible. That means at work, as well as at play. This necessitates a general-purpose lens with a minimum fitting height of 17mm. Given the variety of frame sizes and the fact that frames have increased slightly from the very small “B” measurements of a few years ago, 17mm ensures the corridor width is wide enough for the critical tasks at mid-range. Remember the shorter the corridor, the narrower it becomes; there is reduced clear mid-range vision and more blur is created at its boundaries. The longer the corridor, the wider it becomes, but the more that a patient will have to depress their eyes to see near. 17mm is an accepted fitting height that meets the variety of smaller frames chosen while providing a midsized corridor for use in normal daily visual activities.

Another design target that better meets the majority of wearers is to design lenses for typical presbyopes i.e., those whose horizontal eye movements exceed vertical movements in common visual tasks such as driving, reading, computer use, TV viewing and spectator events. Therefore, the gradient of blur or unwanted astigmatism should be reduced in the areas of the lens where patients exercise the most horizontal eye movement so that a “normal” visual field can be delivered.

WEARER’S VIEW DESIGN

Wearer’s View technology is the basis for the design of FreedomID progressives created for the variety of uses a patient needs from their glasses. Research begins by considering the physiological needs of the patient and measurements are made with the latest ray tracing technology to develop Wearer’s View, which emulates normal use of the human eye in different situations. Field-of-view, angular relationships, vertex distance and pantoscopic tilt are all components of the design. Also considered are lens parameters such as index and thickness. Once these are determined, a design can be created using patented optimization software and maintaining strict control of the surface parameters of the lens. Consequently, FreedomID provides wide viewing zones at both distance and near, along with minimum unwanted astigmatism.

The progressive surfaces created are confirmed using Rotlex instruments employing Moire Deflectometry and Interferometry. These techniques allow surface analysis and reconstruction so the target design and resulting designs can be verified. In this way, the lab processing the lens, the dispensing ECP and patient are assured of receiving the intended design.

MULTI-DESIGN BY PRESCRIPTION

To increase the wearability of progressives, modern Wearer’s View technology incorporates the effects of the distance prescription into the design by base curve. That means the effects of a minus lens and the base in prism induced when the wearer converges is considered in the location of the near zone. Myopes converge less due to the prism so there is less inset of the near to account for this. The base curve for plano and near plano prescriptions utilize standard insets of 2 to 2.5mm while the base curves used for hyperopic prescriptions take into account the extra convergence that is required from the base out prism induced. As a result, the near zone is inset more. This is called variable inset and a feature of FreedomID lenses.

The design also incorporates flattened and aspheric curves. This provides lenses that will be as thin as possible and cosmetically superior. The midsize corridor works well in both smaller and larger frames.

ASSESSING PATIENT WANTS AND NEEDS

Once design is chosen, then meeting a patient’s other wants and needs for their eyewear is essential for the highest satisfaction. Also, having the flexibility to offer the same lens design in a variety of lens materials allows an expanded range of benefits. How do you know what patients want?

Consider a Visual Assessment survey form that can simply identify the patient’s needs, a benefit to both you and the patient. It can ask questions that open up a dialogue between you and the patient. Consider providing this to patients as they check in at reception or when they enter the optical department.

Questions that ask patients about results that benefit them allow you to discuss how you can answer that need directly. For example, “automatically focus at any distance” or “automatically adjust to different lighting conditions” are opportunities to discuss how their existing bifocals have only two limited ranges of vision, or that their lenses do nothing when they go outdoors into the bright sun or an over-cast and glary day. In the first instance, progressives can be prescribed to provide that much-needed clear mid-range vision missing for presbyopes with adds of +1.75 or greater. In the second instance, lenses that automatically adjust to changes outdoors add comfort and ensure 100 percent UV protection for the wearer.

Scratches, glare, reflections or safety may not have occurred to the patient. This assessment form makes it easy to cover the options and suggest everything right for every patient.

OPPORTUNITIES FOR EYEWEAR

In an ideal world everyone who enters your office that needed eye-wear would own multiple pairs with specific application to their individual needs. After all, the majority of people are like you and me. They enjoy a wide range of activities in their work and their recreational lives. This also includes activities in stressful environments and lighting conditions.

The opportunities are as follows: approximately 80 percent of all eyeglass wearers only purchase one pair of glasses every two to two-and-a-half years. That means explanations of the benefits of multiple pairs would increase the chances for sales to that 80 percent. In addition, if only 30 percent of the lenses sold are sold as anti-reflective lenses, then AR is a 70 percent opportunity. What is it in your practice?

Only about 16 percent of the glasses sold are photochromic; that would create an opportunity in almost 85 percent of all the people seen. And when describing sunglass options when patients answer the assessment that they are interested in protecting their eyes from the damages of ultraviolet lenses, it’s a polarized opportunity for the way they absorb UV and eliminate blinding glare. (Source: VisionWatch, a study conducted by Jobson Medical Information and Vision Council.)

THE RIGHT PRIMARY PAIR

The sad news is not only do most people lack the benefits of multiple pairs, but they also often struggle with the most basic of primary pairs. The point is: Since multiple pairs are not being used as they should, the best place to begin is in the placement of a superior primary pair.

When we view the areas of everyday need such as driving, reading, TV viewing, computer use, shopping, spectator events and general work and play, lenses like FreedomID not only perform well for those tasks, but can also exceed expectations. If your patient could only have one pair, choose that pair critically.

Using the answers on the assessment form determine a plan for the patient. Daytime driving usually requires a sunglass tint, preferably polarized. But no tint is really suited for nighttime use. Even photochromics are pretty ineffective during the day when driving since the windshield blocks most of the triggering ultraviolet light. A contrast-enhancing lens like Autumn Gold may work well for daytime or foggy day driving.

Two pairs of glasses best satisfy comfortable and safe day and nighttime driving; one for sun (polarized preferred) for day and AR clear lenses for night. The best solution for continuous vision would be the use of progressive lenses to provide easy access to distance, intermediate and near.

Accidental flying debris, a stray elbow, a ball traveling at high speed or a doubles partner’s racket—these are just a few things that could spell tragedy for the home or sports enthusiast. Approximately 35,000 sports-related eye injuries occur every year and even more eye injuries occur at home. What adds to the tragedy is most of these injuries can be prevented. Protection from impact should be a primary concern to everyone involved in these seemingly harmless activities.

A solution is Aris Trivex lenses to add that margin of safety. They are available in clear or Transitions lenses, tinted for sunglasses or for contrast enhancement. Outdoor activities that run the gambit require a lens that can respond instantaneously to the task. As circumstances change, people often don’t have time to reach for another pair of glasses. A lens that is progressive, always on the job and ready to respond in an instant provides convenience, comfort and safety to any wearer. Be sure to explain material options that suit every outdoor situation.

Computer use has become a regular part of almost everyone’s life. Long hours at the computer are a major cause for visual discomfort often leading to other uncomfortable physical symptoms. In addition we are faced on a daily basis with computerized checkout counters, ATMs and automated airline kiosks. The need for a lens that can respond to a range of visual tasks is a constant in modern life. Choose the right lenses to fit the task. In high adds all progressives intermediate narrows and may no longer be adequate for long term computer use. Consider lenses made especially for computer users and explain the benefits to the patient.

ENCOURAGING ANOTHER PAIR

The ability to dispense visual freedom means patients have all the kinds of lenses they need. However, just getting to that next pair is difficult but there are lots of opportunities.

Leaving the topic of lens selection solely in the hands of the dispenser doesn’t effectively use the power of the doctor’s recommendation or the waiting time the patient may spend in reception. We suggest it should be a “total experience” for the patient. Everyone should be involved. The reception area and exam time must be used to prompt the patient for the lens decisions that will conclude his or her visit.

The visual assessment form should be handed out in reception as a prerequisite for the exam and fitting that is to come. The information provided by the patient will save the doctor and dispenser time as it is a springboard to a positive visit. It will stimulate thoughts and questions about lenses on the part of the patient.

It continues during the exam with the doctor assessing the patients’ medical, visual and lifestyle needs. Be sure to provide patients with specific recommendations for lenses and explain that the dispensary staff will provide further education. “Prescribe” is the operative word. Success with any lens is improved when the doctor discusses it.

When the doctor prescribes lenses and lens treatments, it provides the patient with the confidence to make an important decision based not just on price or fashion. Decisions should be made based on the benefits that lens designs and properties provide. Patients appreciate professional advice on the written prescription, reinforced by verbal recommendations. How extensive it is, is up to the doctor.

IT CONCLUDES IN THE DISPENSARY

Remember that all the preparation ends in optical. Keep it simple, avoid drawing pictures or getting bogged down with verbal descriptions and use the manufacturer’s material since it usually has the benefits bulleted for easy reference. Work from the Visual Assessment form and the doctor’s recommendation, and demonstrate the recommendations as the best choice for what you understand about their needs. Use the form to develop a plan, keep good professional samples and practice your delivery. Avoid pictures and explanations that rely on negative concepts for clarification. For progressives, negative words such as distortion, blur, corridor, swim and channel confuse the patient and miss the points that should be made.

Achieving success means satisfying patients in all walks of life with superior vision from the eyeglasses you recommend and deliver.


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